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Bio & Credentials

Credentials for Kelly Watkins, MBA


Kelly Watkins has witnessed leadership from awesome to awful – all over the planet (on all 7 continents).

 She is a consultant, professional speaker, and author. In 1992, Kelly founded Expressive Concepts. We help companies develop their leaders and improve their customer service – in order to be more profitable and productive in a global market. We specialize in designing customized, long-term programs (Leadership University or Customer Service Institute). We use a variety of methods to help you achieve your desired results: motivational speaking, consulting, distance learning, training, etc. 


MBA (Master’s in Business Administration) in Marketing & International Business

Indiana University Bloomington, Indiana


B. S. with Distinction in Marketing with Departmental Honors

Indiana University Bloomington, Indiana


Current Professional Experience (See list of Clients under “About Kelly”)


President & Owner, Expressive Concepts

Louisville, Kentucky USA

Founded in 1992

Offer consulting, speaking, and writing in the areas of leadership, customer service, and communication. Services include conducting in-depth needs assessments and then developing highly-customized solutions to the identified problems. Solutions range from implementing process improvement recommendations to providing consulting to offering individualized executive coaching to creating customized training programs. Distributor for DiSC™ Behavior Profiles since 1998. More than 20 years of speaking experience.


Author Credentials


• Author of five books

• Published hundreds of articles

• Contributor to AME Info – the ultimate Middle East business resource

• Contributor to CAPITAL Magazine (Business to Business for the Middle East)

• Columnist for Convention South magazine (11 years)

• Columnist for SportsEvents magazine (3 years)

• Former contributor to Business Women Canada magazine

• Former contributor to Russian Business Journal

• Editorial Advisory Board for Convention South magazine (5 years)

• Graduate, Maui Writers Retreat

• Developed 16 on-line courses – American Institute of Certified Public Accountants


Association Leadership

  •  Board of Directors, Indiana University Kelley School of Business Alumni Association (2011 – now)
  • Member, District Export Council (2010 – now) — service on Council approved by US Secretary of Commerce

Director, Global Development for NAWBO (National Association of Women Business Owners) (2009 – 2010)

• Past President of National Speakers Association/Kentucky

• Board of Directors for National Speakers Association/Kentucky (10 years)

• Board of Directors for Business & Professional Women/River City (2 years)

• Member of Business & Professional Women since 1992

• Member of NAWBO since 1996

• Chair-Elect, International Forum of NAWBO (2008 – 2009)

• Board of Directors for NAWBO/Louisville (2 years)

• Speakers Bureau Chair, NAWBO International Forum (2006 – 2010)

• Member of American Society for Training & Development


Previous Professional Experience


Adjunct college instructor

Various colleges & universities

Both credit and non-credit courses include:

Business Communication, Career Development, Public Speaking & Presentation Skills,

Hi-Tech Communication (email, voice mail, etc.)

Consultant to Travel & Hospitality school (4 years)

Provided individual consulting to CEO, as well as consulting for the company. Offered

marketing expertise, created course curriculum, and taught courses.


Honors & Awards


• Served as one of only 100 United States delegates selected to attend Canada/US Trade

Summit for Women Business Owners

• Business First “40 under 40” Honoree in 1998

• Chapter Member of the Year for 2004 for National Speakers Association/Kentucky

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